The deposit is exactly half the fee, confirmed in writing when the office accepts, cleared by card, Revolut, Wise or crypto before she sets out, and never refunded.
A booking made after dark can feel spontaneous from your side of the thread. From the house's side it becomes a commitment the moment the office says yes. The deposit is how most bookings meet that commitment halfway: fifty percent of the ladder price, a fixed figure, never a range and never open to bargaining.
Only one booking sits outside that list: a same-day massage of one or two hours for a client the house has looked after before, which is paid in full on arrival. It is the exception, not the rule.
The figure is written into the WhatsApp thread when the office accepts the booking, and the payment details arrive in that same thread, only there and only after acceptance; nobody else will ever send them. The deposit moves by card, Revolut, Wise or cryptocurrency, the methods that settle electronically ahead of time. It is not taken by bank transfer or by any method outside those four, and it is never cash: cash travels with her and pays the balance. Once the deposit has cleared, she sets out.
Overnight, EUR 1,250: EUR 625 ahead. Two therapists for two hours, EUR 720: EUR 360 ahead. Ninety minutes as a first booking, EUR 270: EUR 135 ahead. Two hours booked the day before, EUR 360: EUR 180 ahead.
A deposit is not returned when a booking is cancelled, however much notice is given. The reasoning, the narrow exceptions and the law behind it are set out in the cancellation policy.